Where to track your shipment
Every ePacket order has its own tracking number. You can check its real-time status at tracking.vioshipping.com or on the destination country's postal system.
What common statuses mean
| Status | Meaning |
|---|---|
| Accepted / Picked up | The parcel has entered the system |
| In transit | Moving between sorting centers |
| Customs clearance | Clearing customs in the destination country |
| Out for delivery | On its way to the recipient |
| Delivered | Delivered successfully |
When tracking stops updating
- Handovers between carriers can delay updates by a few days.
- Customs clearance can take longer during peak periods.
- If the parcel is past its estimated delivery time, contact your carrier to trace it.
Frequently asked questions
- How often does tracking update?
- Tracking usually updates at each leg of the journey; a delay of a few days during the handover between carriers is normal.
- Where can I track a VIO ePacket order?
- At tracking.vioshipping.com: enter your order or tracking number to see the parcel's journey.
Start shipping with ePacket
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