Basic documents
- Commercial invoice: item description, value and quantity.
- Packing list: details of each package.
- Complete, accurate sender and recipient details.
- An HS code for each product.
Special documents (where applicable)
- Permits for goods under specialized government control.
- A certificate of origin (C/O) if the buyer asks for one.
- Quarantine (phytosanitary) certificates for food and agricultural products.
Note
The customer is responsible for providing all documents needed for customs clearance; missing documents can cause delays, extra fees or penalties.
Frequently asked questions
- Do personal shipments need an invoice?
- It is still best to include a clear description and value so customs can process the parcel; for commercial shipments an invoice is mandatory.
- What happens if documents are missing?
- The parcel may be held, cleared late, incur extra fees or be returned to the sender.
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