Size and weight limits
- Maximum weight depends on the lane (standard ePacket allows 2 kg; VIO accepts up to 5 kg).
- Maximum size: 60 × 50 × 40 cm; USA, Belgium, Ireland and the Netherlands 60 × 40 × 35 cm; US-Saver 55 × 40 × 35 cm.
- Minimum size 14 × 9 cm, so there is room for the label and barcode; US-Saver parcels must be at least 15 × 10 × 0.7 cm.
Packing steps
- Choose a sturdy carton that fits the product closely, so you are not charged on volumetric weight. US-Clothing parcels (clothing to the USA) must be packed in poly mailers, not cartons.
- Fill the gaps with bubble wrap or paper so the item cannot move.
- Wrap fragile items individually; add a "Fragile" label if needed.
- Seal with strong tape and label the sender and recipient clearly.
- Attach the correct system label, with the barcode on a flat surface.
Tip to save on shipping
The closer the box fits, the lower the volumetric weight: lower costs, with the same protection.
Frequently asked questions
- Should I use a mailer bag or a box for international shipping?
- Non-fragile items can go in a durable PE (poly) mailer; fragile items should go in a carton with cushioning. US-Clothing parcels must use a poly mailer.
- Do I need a Fragile sticker?
- It is worth adding for fragile items, but what matters most is proper cushioning inside the box.
Start shipping with ePacket
Our rates are published for every route — choose your market to see the details.