Compensation with VIO ePacket
- Claims must be filed within 30 days (before warehouse check-in) or 60 days (after check-in).
- Compensation is limited to direct losses caused by VIO, and several exemptions apply (see the terms of service).
- Track your shipments at tracking.vioshipping.com so you spot problems early and claim within the deadline.
ePacket is built for low-value goods
ePacket is a service for small, low-value e-commerce parcels, and each route has a maximum parcel value: USA ≤ USD 250, UK < GBP 135, EU < EUR 150, Canada ≤ USD 99, Japan ≤ USD 110. For higher-value goods (electronics, jewelry and the like), choose an Express service; see ePacket vs Express.
Reduce your risk
Declare the exact product name and value, pack according to our packing guide, and keep the invoice and photos of the parcel before you ship. Note: VIO ePacket does not accept designer-brand goods.
Frequently asked questions
- Will I be compensated for a lost parcel?
- Yes, under VIO's terms of service: file a claim within 30 days (before warehouse check-in) or 60 days (after check-in). Compensation is limited to direct losses caused by VIO, and some exemptions apply.
- Should I ship high-value goods by ePacket?
- ePacket is designed for small, low-value parcels, and each route has a maximum parcel value (USA ≤ USD 250, UK < GBP 135, EU < EUR 150, Canada ≤ USD 99, Japan ≤ USD 110). Ship higher-value goods by Express.
Start shipping with ePacket
Our rates are published for every route — choose your market to see the details.